The management at this property demonstrated a stunning ignorance of federal law when they refused to accommodate a guest with a service animal, citing a "no pets" policy. Service animals are not pets — this is not a gray area. It is a clear requirement under the Americans with Disabilities Act, and even the hotel's own Marriott listing states that service animals are welcome without a fee or documentation. Police had to be called to the scene to explain basic disability law to the manager on duty. This is an embarrassment to the Marriott/Sheraton brand and a failure of basic staff training. Until this property demonstrates accountability and corrective action, I cannot recommend it to anyone — and especially not to anyone traveling with a service animal.

Tony and Ricky need nolonger to be employed there due to the violations of the American Disability Act Feb. 19, 2026. That video is viral and this location needs to be fined and schooled on the Laws that protect people with Disabilities and who travel with Service Animals. Absolutely unacceptable to allow a traveler to stay one day with their service animal and deny them the next day saying no pets allowed and calling the service animal a pet after approving the service animal's stay the first day and saying No animals are allowed not even service animals. Treating a 2 and a possible star hotel like a 4 or 5 star is Absurd!

Business travellers be aware of this location not honouring Bonvoy benefits Stayed two nights - as Bonvoy Titanium, asked for late checkout of 4pm on first day and was told that the best they could do was 2pm "as per their GM". Thought that it may be a training issue and didn't push it. In the evening, requested late checkout via the app chat and was again advised that "as per the GM, could not allow". I checked the availabilty via the app and they were still selling the room type that I was in. Requested the GM's contact info and asked for an explanation (I had a conference call sales presentation on my last afternoon and would be easier to manage from a hotel room rather than my car). "We do have to limit the number of 4pm checkouts due to housekeeping staff, and room inventory since their work schedules mostly end at 5 or 5:30pm. This also creates bottlenecks when we guarantee 3pm check-ins for new guests that might utilize your room next. It sometimes leaves an impossible task where we must choose between dissatisfying late checkout guests vs. early check-in guests. This 4pm late checkout for our elite members is a great benefit for the guest, but it creates a tremendous strain on our operation especially when we get many late checkouts (at 4pm) and many check-ins (guaranteed at 3pm) on the same day. We hope that we have enough room availability and staff to ensure that we turn over rooms satisfying both incoming and checked out guests. However, this is not your conundrum, but ours. We hope that you continue to choose Marriott properties. " He did end up approving the late checkout but I shouldn't have to beg for a guaranteed benefit. And of course, with my late checkout approved, housekeeping was knocking on the door at 1145am asking when I was leaving.

I arrived at the hotel nobody in sight for quite a while. A gentleman finally came to the desk I asked if he had any rooms for 2 nights he replied absolutely. I then mentioned I had my service dog with me and he quickly said oh that is not allowed. Shame on yall! I went one street down to be welcomed and happily accepted at another hotel where they gave him treats. My dog is a registered service dog that knows what to do when I fall and blackout from a seizure. Does your staff know?? SHAME ON YOU! I WILL NEVER GIVE YOU MY BUSINESS.

Upon checking in, I presented to the front desk and gave my last name & before I could say that I have a reservation the gentleman put up his hand and said "ID"! I ignored it, maybe he was having a bad day. I get to my room, there was hair in the shower, so I wiped everything down with clorox wipes (I travel for work and keep them on hand). That night, around 2am, a couple was slamming their door and yelling and cursing right outside my door. On day 2, I return from work around 6:45pm, attempted to open my door and the key worked, but the top lock was on from inside (someone had to be in the room). I go to the front desk, he tells me to stay downstairs. Then comes back a few minutes later and says it's unlocked now. I asked how does that even happen, knowing that the only way the top lock can be on was from inside and he said, "I don't know. The entire stay, housekeeping was outside my room before 9am talking loudly, and even tried entering my room without knocking...thank God for that top lock. Needless to say, I was afraid to leave anything in the room while I was away fearing that someone was going in and out of my room. One of my worst Bonvoy experiences! Never coming back.

The room was only ok... you could definitely tell this place had been lightly renovated at some point, but not completely renovated. One of those places that you can tell had carpeting and paint replaced but not the crummy slatted closet doors, ya know? Anyway, the room was toasty warm when I arrived (which was nice because it was very cold out the night I arrived) but might be a dismay for another guest if they're hot natured to begin with. Now the thing that will prevent me from booking here ever again was the fact the housekeeping came banging on my door BEFORE 9AM on the morning I was checking out. Uhm, absolutely not. This is just downright RUDE. You don't even lift a finger to disturb my room until at least the standard 11am check out time. (Actually I have status, so I should have guaranteed checkout at 2pm). Regardless, I won't book here again.

From the moment my family and I walked into the Sheraton Atlanta Perimeter North Hotel, we were immediately welcomed by Sophie, whose professionalism, warmth, and genuine hospitality set the tone for an outstanding stay. Sophie greeted us with pleasantries and was incredibly helpful, demonstrating a level of attentiveness and attention to detail that truly stood out—especially after having recently stayed at several other properties in the area for work travel. After a full day of flying, this hotel was exactly what I needed. The property was exceptionally clean, much larger than expected, and the beds were extremely soft and comfortable—providing the perfect environment to rest and recharge. Parking was free and very easy to access, which added to the overall convenience of the stay. This experience exceeded my expectations in every way. Between the comfort of the hotel and Sophie’s exceptional service, I will absolutely be booking here again and highly recommend this property to anyone traveling to the area for business or leisure.

After spending an entire night in the ER, which interrupted our trip, we experienced one of the rudest and clueless employees(Front Desk Clerk, Sefi). When explaining the situation regarding our traveler's insurance, she retorted with, "what do you want me to do about it?" Beyond the incredible rudeness of this comment, It seemed she was clueless as to what the ER even WAS. After confronting her in person, she confirmed that a manager would contact us within the day, which never occurred. When we called the day after, the supervisor had never even heard of us or our claim. After such a rough night, we wanted just a little bit of empathy, ESPECIALLY with a Marriott representative hotel but received none. This was an incredibly jarring and disappointing experience.

I can't recall the last time I stayed at a Sheraton, but I do remember when staying at one meant a certain level of quality: excellent service, attention to detail, and a commitment to raising the standard. Unfortunately, that no longer seems to be the case. The lobby looks nice, but that's where the positives end. The elevator doors look more suited to a freight elevator than a hotel, and the room itself didn't feel particularly clean. There was noticeable wear and tear throughout, with a white line running across the TV screen and equipment in the gym that either didn’t work or was in disrepair. The TV in the gym didn’t work at all. You might wonder why I didn't mention these issues to the front desk but aren't these things supposed to be checked by the hotel staff? It’s their job to ensure that rooms and amenities are in working order right? As for breakfast, I have no problem paying for it, but for $15, I expect more than what was offered. The selection felt like something you’d find at a budget hotel like dehydrated eggs, stale bread, and old sausage patties. It's certainly not worth the price, and it feels like the hotel is cutting corners in an attempt to squeeze out every last penny. The so-called Sheraton Club was another letdown. The coffee machine was broken, and the area wasn't well-maintained. I did stay for three nights for the first leg of my trip, on the fourth I checked into a Tru by Hilton hotel in Louisiana, and the difference was night and day. Better service, better amenities, and a free breakfast that actually felt worth the price LOL It's a shame that Sheraton has fallen so far behind. Based on this experience, I won't be staying here again, and I wouldn't recommend it to others. Let me stress the point that I didn't receive the value for what way paid.

An extremely well taken care of establishment in Atlanta. The rooms are both warming and maintained. Breakfast was an all-you-can-eat but was not included it was paid for separately a little on the high side but was very good. The decorations around the hotel lobby are very unique and almost one of a kind as you can see in my other reviews for hotels and they have a bar which I will update and Note and distribute tonight as I stay