Great hotel! The hotel staff were nice and helpful. The room was clean and comfortable. The breakfast was good.The only downside is the refrigerator. Apparently, it has a two hour timer and you have to reset it everyday two hours. Other than that, great hotel..... great location. Satisfied customer.

5/22/26 - Upon pulling up, you can tell the hotel is dated. You have to pay using a 3rd party (PMC parking....more on this later). The cost is $10 plus a service fee. Checking in, we discovered not 1, both both elevators were out of service. The front desk attendants were nice. Lobby was clean. After carrying all our bags up to the 2nd floor, we got to our room. The rooms were okay, but dark and smelled a little musty. Worst part was the paper thin walls. We could hear, very clearly the kids screaming and running around the floor above us. Also, b/c the elevators were broken, you could hear the doors opening and slamming from people going up and down the stairs. We immediately booked another room and checked out after 15 minutes. There was simply no way we were staying in that room. I ended my parking within 30 minutes of arriving, and was charged $8.50. Marriott has no control over the parking so they can't help you. Further, I can't not get in touch with PMC and nobody has contacted my back so I'm out the parking fee, and the room. Terrible experience for a Gold Member.

I stayed here for a work trip from Sunday through Saturday and unfortunately had a disappointing experience, particularly with housekeeping and overall service consistency. Housekeeping was expected every other day, but after checking in on Sunday, my room was not serviced until Thursday. When housekeeping did not come on Tuesday, I reached out through the app and the front desk kindly sent up towels, which I appreciated. However, I would have expected housekeeping to follow up the next day to stay on schedule, but that did not happen. By Wednesday evening and again on Thursday, I had to speak directly with the front desk to finally have the room serviced. Over the course of a six-night stay, housekeeping only came once, which is well below expectations. Additionally, one of the elevators was out of service for the entire duration of my stay, which made getting around less convenient. I chose this property expecting a level of consistency associated with Marriott, but this experience fell short. For future work trips, I will likely choose a different location.

We have been staying at this hotel for the past three nights, and one of the highlights of our stay has been the complimentary breakfast, thanks to Bobbi. She provides exceptional customer service every morning. She greets guests with a warm and friendly attitude and makes everyone feel welcome. Bobbi is attentive and hardworking, always making sure the area is clean, stocked, and organized. What really stood out is how thoughtful she is. She takes the time to let guests know when breakfast service is wrapping up so no one misses out. It is clear she takes pride in her work, and it truly makes a difference. Bobbi is a great example of excellent hospitality and made our stay even more enjoyable.

The initial greeting that I received was amazing the front desk staff greeted me with positive energy and welcoming spirit. The room could use to TLC, lukewarm shower water (contacted the front desk but no one came to correct the issue). It was not until I ran into an issue that needed leadership support is when I ran into lack of professionalism and dismissive customer service from the Front Desk Supervisor. It was simple fix that was met with extreme attitude and lack of support and understanding. I wish the supervisor was able to take note from the other front desk agents and their approach. I strongly urge the GM and other higher leadership to look into this and correct the issue before it spiral.

I am writing to formally express my disappointment regarding the customer service experience I had during my recent stay. Describing the staff as “friendly and helpful” would be a significant understatement based on my interaction with Michael at the front desk. Unfortunately, my experience was quite the opposite. After needing to cancel my original reservation and rebook it under my husband’s name, we encountered unnecessary difficulty during check-in. Despite having completed the required changes, Michael continued to give us a hard time, making what should have been a simple process unnecessarily stressful. At no point did the interaction feel accommodating or solution-oriented. In all my years of traveling, I have never experienced such resistance during a standard check-in process. Customer service should aim to assist and resolve concerns efficiently, not create additional frustration. I hope this feedback is taken seriously and used to improve the experience for future guests. I would appreciate acknowledgment of this matter and any steps that may be taken to address it.

Every staff member at the front desk had an attitude from the moment we came to the hotel throughout our entire stay. They speak to you as if you’re stupid and are extremely unkind. As a Gold member of Marriott I am appalled at the service I received here. The room was also not very clean. Stains on the furniture, shower had stuff in it & there was even stuff on the towels. The elevators run extremely slow & feel like they’re going to break at any moment. The walls are also super thin so you hear EVERYTHING. Decent location and the rooms are spacious but would not recommend this hotel to anyone it’s not worth the headache of the staff.

The worst Marriott hotel to stay. You don't even get basic amenities like water bottles in the room. When I checked with the Hotel staff in the front desk ,he replied in a rude way that they will give 2 water bottles when we checkin and there will be no more. when I asked him how will 2 bottles be sufficient for 3 days he was extremely rude again and said if you want go purchase it from our store and just didn't bother to even look at me. It happened just now (Thursday 29th Jan 530 pm) .I still need to stay for another night in this unhospitable hotel.Worst Customer experience ever in Marriott

Hey the rooms are awesome, beds are very firm. You want good night sleep; this is the place to go. You also have plenty of room, clean rooms and bathrooms. Very clean and smells great.

Good hotel overall. The room was very clean except for the sofa, which definitely needs a good cleaning. The bed was comfortable and the pillows were nice. The room had everything we needed — even an iron, ironing board, and hairdryer. The breakfast was good, with omelets, sausage/bacon, rolls, muffins, yogurt, oatmeal, and coffee/tea. The only issue was the elevator. One day it broke down, and we had to use the stairs (fortunately, it wasn’t on the day we arrived, so we didn’t have to carry our suitcases). One elevator is completely out of order, and the other one keeps breaking. I think the hotel owners really need to do something about this. I’ve heard it frustrated other guests — I’m young and can walk, but older people might struggle. Also, keep in mind that one side of the rooms faces a busy highway, and the other side faces Costco. I could hear trucks unloading starting at 5 a.m., even with the windows closed, through the window AC unit. I get up early, so it didn’t bother me, but light sleepers might be disturbed. Overall, I’m satisfied and would consider staying here again if I’m back in Atlanta.