The initial greeting that I received was amazing the front desk staff greeted me with positive energy and welcoming spirit. The room could use to TLC, lukewarm shower water (contacted the front desk but no one came to correct the issue). It was not until I ran into an issue that needed leadership support is when I ran into lack of professionalism and dismissive customer service from the Front Desk Supervisor. It was simple fix that was met with extreme attitude and lack of support and understanding. I wish the supervisor was able to take note from the other front desk agents and their approach. I strongly urge the GM and other higher leadership to look into this and correct the issue before it spiral.

I am writing to formally express my disappointment regarding the customer service experience I had during my recent stay. Describing the staff as “friendly and helpful” would be a significant understatement based on my interaction with Michael at the front desk. Unfortunately, my experience was quite the opposite. After needing to cancel my original reservation and rebook it under my husband’s name, we encountered unnecessary difficulty during check-in. Despite having completed the required changes, Michael continued to give us a hard time, making what should have been a simple process unnecessarily stressful. At no point did the interaction feel accommodating or solution-oriented. In all my years of traveling, I have never experienced such resistance during a standard check-in process. Customer service should aim to assist and resolve concerns efficiently, not create additional frustration. I hope this feedback is taken seriously and used to improve the experience for future guests. I would appreciate acknowledgment of this matter and any steps that may be taken to address it.

Every staff member at the front desk had an attitude from the moment we came to the hotel throughout our entire stay. They speak to you as if you’re stupid and are extremely unkind. As a Gold member of Marriott I am appalled at the service I received here. The room was also not very clean. Stains on the furniture, shower had stuff in it & there was even stuff on the towels. The elevators run extremely slow & feel like they’re going to break at any moment. The walls are also super thin so you hear EVERYTHING. Decent location and the rooms are spacious but would not recommend this hotel to anyone it’s not worth the headache of the staff.

The worst Marriott hotel to stay. You don't even get basic amenities like water bottles in the room. When I checked with the Hotel staff in the front desk ,he replied in a rude way that they will give 2 water bottles when we checkin and there will be no more. when I asked him how will 2 bottles be sufficient for 3 days he was extremely rude again and said if you want go purchase it from our store and just didn't bother to even look at me. It happened just now (Thursday 29th Jan 530 pm) .I still need to stay for another night in this unhospitable hotel.Worst Customer experience ever in Marriott

Hey the rooms are awesome, beds are very firm. You want good night sleep; this is the place to go. You also have plenty of room, clean rooms and bathrooms. Very clean and smells great.

Good hotel overall. The room was very clean except for the sofa, which definitely needs a good cleaning. The bed was comfortable and the pillows were nice. The room had everything we needed — even an iron, ironing board, and hairdryer. The breakfast was good, with omelets, sausage/bacon, rolls, muffins, yogurt, oatmeal, and coffee/tea. The only issue was the elevator. One day it broke down, and we had to use the stairs (fortunately, it wasn’t on the day we arrived, so we didn’t have to carry our suitcases). One elevator is completely out of order, and the other one keeps breaking. I think the hotel owners really need to do something about this. I’ve heard it frustrated other guests — I’m young and can walk, but older people might struggle. Also, keep in mind that one side of the rooms faces a busy highway, and the other side faces Costco. I could hear trucks unloading starting at 5 a.m., even with the windows closed, through the window AC unit. I get up early, so it didn’t bother me, but light sleepers might be disturbed. Overall, I’m satisfied and would consider staying here again if I’m back in Atlanta.

For me, it starts with a greeting with care. That’s how I began my stay at SpringHill Suites Atlanta Perimeter Center! Pomfila invited me in with enthusiasm, a smile, and a warm sense of humor, especially at such a late hour! Not only was my room ready, Pomfila noted for herself prior to my arrival that I hadn’t checked in at the regular time and she wanted to ensure that I would be able to get a good night’s rest with no rush in the morning. I was traveling to South Carolina the very next morning, so comfort, a good night’s rest, and a quality breakfast is what I needed to start a day of success! It’s nothing like someone going the extra mile prior to you getting there for then to know your name (as if we’ve known one another) as to say, “I was expecting you!” The room was wonderful, clean, comfortable, and the temperature was set to a manageable degree, given that the weather is changing. I want to give a toast to Pomfila! I hope that the company acknowledges her efforts because I am sure that I am not the only one that she years like a neighbor and a friend. She did t go as far as to approach me like her college best friend or her high school sweetheart. She went as far as to make me know that I matter and so does my choice to stay at SpringHill Suites Atlanta Perimeter Center when there are other options. Give this wonderful woman what she deserves! 5 stars to Pomfila and 5 stars to SpringHill Suites Atlanta Perimeter Center for helping me to prepare for one of the greatest opportunities of my life in South Carolina!! :)))

Room looked nice but there were bedbugs on the sofa bed. Front desk personnel moved us to 2 rooms where we also found and documented pictures of bedbugs. She said she could move us a third time and if we “found” something wrong with the 3rd room they could not accommodate us and we would have to check out. 12AM with 2 kids. I do give them 5 stars for sarcasm and lack of sympathy towards guest. ?????? ?Manager told me that I could only get a refund when pest control confirms activity but when I returned to the room to log out of my netflix acct it was ready for the next guest ? Picture only shows one but there were many.

I came to this location due to medical reasons. The room was great and check-in was a great experience as well. However, I had the scare of a lifetime this morning when a housekeeper banged on my door at 8am (checkout is at 12pm and this is stated in confirmation email that I still have), I yelled out “hold on, I’m coming to the door” very loudly for the housekeeper to hear but she still opened the door before I could get to it and tried to come in! I called the front desk and a lady named Allison answered. She said she’d speak to the housekeeper and when I tried to explain how I’ve had a 12 year career with Marriott and I know they’re not suppose to enter before checkout, she then cut me off and very unpleasantly stated “the housekeepers have to check that you’re here” even though we’ve checked in and they know we’re here in their system which shows guests onsite and checkout isn’t until 12pm. 8am and barging through the door not even 5 seconds after knocking and me yelling out to them?!?! What if I were naked? I was still in my pajamas!!! This is not ok!!!!

I brought my swim club here for a swim meet, and it was truly the best customer service I have ever experienced in a very long time! Everyone was so incredibly sweet and accommodating especially Pom from the front desk. As last minute as my booking was, we felt welcomed and cared for. LOVEEEEEE this place!!